Shipping & Returns
Shipping Policy
For all Online and Offline orders
You can place your orders online or offline by speaking with our representatives. We ship through our trusted and reliable courier partners, like Bluedart, Delhivery & more. Any orders placed on our website are shipped within 24 working hours and are expected to be delivered, depending on the delivery location. The average delivery time taken for our orders is between 3-5 business days. Please note that the delivery may be impacted due to any unforeseen circumstances.
Return & Exchange Policy
Your order can be cancelled before the material is shipped.
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You can reach out to us at: sales@radiancebusinesssolutions.co.in
Call: +91 86554 35704 | 94038 90621
We do not offer cancellation under any circumstances other than those mentioned above.
We offer a returns policy for below scenario only:
​(A) 100% refund post validation:
If the product is delivered in damaged condition, you can reach out to the sales team or our support team within 24 hours of delivery. We will require sufficient proof to validate the claim. We can guide you further on how to submit the proofs. You are required to take a photo of the delivered package before opening it. The photos should show the shipping labels, and they should be readable. You are also required to take a box opening video. This video should show the shipping label, the contents of the box, and it should show that the product was tested. And the video should be uncut, clear, and unedited. Products delivered in the above scenario can be returned to us, and we can arrange a 100% refund post a successful validation, or we can provide you with an exchange.
(B) Refund post deducting the Courier charges for onward and return:
You have changed your mind and do not want it anymore. You can return the product in as is condition as below:
(a) Box is unopened,
(b) Product is unused,
(c) The cartridge's vacuum seal packaging is unopened
(d) Product is in as-new condition
There is no exchange policy for the products we offer apart from the above scenario.
Refurbished Products Return & Exchange Policy
Your order can be canceled before the material is shipped.
We do not offer cancellation under any circumstances other than those mentioned above.
We offer a returns policy for below scenario only:
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If the refurbished product is delivered in a non-working condition, it can be exchanged, you can reach out to the sales team or our support team.
Mail: sales@radiancebusinesssolutions.co.in
Call: +91 86554 35704 | 94038 90621
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We will require sufficient proof to validate the claim. We can guide you further. Products delivered in the above scenario can be returned to us and we can arrange a 100% refund post a successful validation or can provide you an exchange.
There is no exchange policy for the products we offer apart from above scenario.
