Handheld TIJ Warranty – Terms & Conditions
Warranty Terms and Conditions
Product: All Handheld Thermal Inkjet Printer models. (Except TIJ Enclosed Encoder Printer)
Service Warranty: 1 Year
Product Warranty: 6 Months
1. Service Warranty (1 Year)
The service warranty covers free service/repair labor for a period of one (1) year from the date of purchase.
This includes:
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Inspection and diagnosis
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Technical support
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Labor charges for repair work
The service warranty does not include:
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Cost of replacement parts after the 6-month product warranty period
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On-site service charges (if applicable)
2. Product Warranty (6 Months)
The product warranty covers manufacturing defects in the handheld TIJ printer for a period of six (6) months from the date of purchase.
The warranty includes:
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Defects in materials or workmanship
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Replacement or repair of defective components (at the company’s discretion)
The warranty does not cover:
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Damage caused by misuse, mishandling, accidents, or unauthorized modifications
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Damage due to improper installation or operation contrary to the user manual
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Wear and tear components such as cartridges, batteries, and accessories
3. Warranty Claim Procedure
To claim warranty service, the customer must:
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Provide a valid proof of purchase (invoice/bill)
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Bring/send the product to the authorized service center
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Ensure the product serial number is intact and readable
4. Warranty Void Conditions
The warranty will be considered void if:
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The product is opened, repaired, or tampered with by an unauthorized person
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The serial number or warranty label is removed or damaged
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The damage occurs due to power fluctuation, liquid entry, or physical impact
5. Limitations of Liability
The company is not responsible for:
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Any data loss, printing errors, or downtime caused by product malfunction
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Any indirect, incidental, or consequential damages
PLEASE NOTE: The Radiance Handheld TIJ Enclosed Encoder Printer is not covered under any type of warranty or service.
