Warranty Terms & Conditions for Products Purchased During Sales & Special Offers

Warranty Terms for Products Purchased During Any Sale:-

Radiance Business Solutions is pleased to offer special promotional sales, discounts, clearance events, festive offers, and limited-time deals on selected products. By purchasing products under any such sale or promotional campaign, customers agree to the following Terms & Conditions.

1. Offer Validity and Pricing

• All sales, promotional offers, discounts, clearance events, and special campaigns are valid only for the period specified in the respective offer or until stocks last, whichever occurs first.
• Product availability is subject to stock availability.
• Prices displayed during the offer period are final and represent the best available promotional rates.
• No additional discounts, coupon codes, promotional benefits, price matching, or special pricing requests will be applicable unless explicitly stated in the offer.
• Radiance Business Solutions reserves the right to modify, extend, discontinue, or withdraw any offer without prior notice.​

2. Warranty Policy

All products purchased during the sale are covered by a standard one (1)-year service warranty, effective from the date of purchase.

The service warranty includes:

• Inspection and fault diagnosis
• Technical support services

The service warranty does not cover:

• The cost of replacement parts, even if replaced during the product warranty period
• On-site service or visit charges, where applicable

3. Order Cancellation & Refunds

Orders can be cancelled only before the item is shipped.

Upon cancellation, a 5% deduction will apply to cover administrative and payment gateway costs.

Refunds will be processed through our payment gateway Razorpay within 48 working hours of approval.

Depending on your bank, the refunded amount may take up to 10 working days to reflect in your source account.

4. Shipping & Delivery

All shipments are handled through our trusted courier partners, including but not limited to Delhivery, Ekart, and Xpressbees. While Radiance Business Solutions ensures prompt dispatch, any delay caused by courier companies is beyond our control. Radiance Business Solutions shall not be held responsible for delays or issues arising from logistics partners once the order has been shipped.

5. Returns & Replacement Policy

Customers may request a return or replacement under the following circumstances:

a) Damaged or Non-Functional Product:

If the product is delivered in a damaged or non-working condition, you must submit:

• A clear photo of the damaged product.
• A complete unboxing video clearly showing the shipping label (with AWB number) and the condition of the product upon opening.

Claims without valid proof may not be accepted.

b) Product Not as Described:

If the received product differs from the product listed on our official website (www.radiancebusinesssolutions.co.in), please share:

• A screenshot or image of the product listing from our website.
• A photo of the product received, highlighting the difference.

All return or replacement claims must be reported within 48 hours of product delivery.

6. General Terms

Radiance Business Solutions reserves the right to modify, alter, or cancel the offer or any of its terms at its sole discretion, without prior notice.

All disputes are subject to Mumbai jurisdiction.

Participation in this offer implies acceptance of all the above terms and conditions.